Return & Refund Policy

At Kidvo, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Refund Policy carefully to understand the conditions for returns, refunds, and exchanges.

1. Return Eligibility

You may request a return within 30 days of receiving your order.

To be eligible for a return, the item must:

Be unused, unworn, and in its original condition.
Be returned in its original packaging with all accessories, labels, and tags (if applicable).
Include proof of purchase or your order number.

Items returned without prior authorization may not be accepted.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned unless they arrive damaged or defective:

Used baby products
Opened personal care or hygiene items
Gift cards
Clearance or final sale items
Customized or personalized products
Items damaged due to misuse or improper handling

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve your request quickly, please provide:

Your order number
A description of the issue
Clear photos of the item and packaging

Once reviewed, we will arrange a replacement, exchange, or refund when appropriate.

4. How to Request a Return

To begin a return, please contact our customer support team.

Include:

Full Name
Order Number
Reason for Return
Photos (if the item is damaged or incorrect)

Our support team will provide return instructions if your request is approved.

Please do not send products back without receiving return authorization.

5. Return Shipping

If the return is due to our error (such as receiving the wrong or defective item), Kidvo will cover the return shipping cost.

If the return is for any other eligible reason, the customer is responsible for return shipping expenses unless otherwise required by law.

Original shipping charges are non-refundable unless the return is the result of our mistake.

6. Refund Process

After we receive and inspect your returned item, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

7. Exchanges

We replace items only if they are defective, damaged, or if an incorrect product was shipped.

If you need an exchange, please contact us with your order details and supporting photographs.

8. Order Cancellation

Orders may be canceled before they have been processed or shipped.

If your order has already entered the shipping process, it cannot be canceled. In that case, you may request a return after receiving the order, subject to this policy.