Shipping Policy

Thank you for shopping with Kidvo. We are committed to delivering your order safely and efficiently. Please review our Shipping Policy to understand how we process, ship, and deliver your purchases.

Order Processing Time

Orders are processed within 1–3 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding weekends and U.S. public holidays.
Once your order has been processed, you will receive a confirmation email with shipping details.

Shipping Time

Estimated delivery times are:

United States

Standard Shipping: 5–10 Business Days

International Orders

Estimated Delivery: 7–15 Business Days (where available)

Delivery times are estimates and may vary due to weather conditions, customs processing, carrier delays, holidays, or other unforeseen circumstances.

Shipping Costs

Shipping charges are calculated at checkout based on your shipping address and selected shipping method.

From time to time, Kidvo may offer free shipping promotions. Any applicable offers will be displayed on our website.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 48 hours for tracking information to become available after shipment.

Shipping Carriers

We work with trusted shipping partners to ensure reliable delivery. The carrier used for your shipment may vary depending on your location and the shipping option selected.

Incorrect Shipping Address

Please ensure that your shipping address is accurate before completing your purchase.

Kidvo is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us immediately. We will do our best to update the address before your order is shipped.

Lost, Stolen, or Delayed Packages

Once an order has been handed over to the shipping carrier, delivery is under the carrier's responsibility.

If your package is delayed, lost, or marked as delivered but cannot be located, please contact the shipping carrier first. You may also contact our customer support team, and we will assist you in resolving the issue whenever possible.

Damaged Packages

If your order arrives damaged:

Contact us within 48 hours of delivery.
Include your order number.
Provide clear photographs of the damaged item(s) and packaging.
Our support team will review your request and work toward an appropriate resolution.

Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on product availability or warehouse location. You will receive tracking information for each shipment, if applicable.